Frequently Asked Questions

We accept Visa, Mastercard, American Express, and bank transfer. All transactions are processed securely. For large orders, we also offer payment plans — please contact us to discuss options.

Yes, all prices displayed on our website are in Australian Dollars (AUD) and include GST. The price you see is the price you pay, with no hidden fees.

Yes, a tax invoice is automatically included with every order. If you need a separate copy, please contact us with your order number and we will email it to you.

For purchases over A$2,000, we can arrange flexible payment plans. Please contact our team to discuss available options tailored to your needs.

If your order has not yet been dispatched, we can modify or cancel it. Please contact us as soon as possible with your order number. Once an order has been shipped, our standard returns policy applies.

Yes, we ship to all states and territories across Australia. Delivery times vary depending on your location — typically 3-5 business days for metro areas and 5-10 business days for regional and remote areas.

Shipping is free on orders over A$2,000. For orders under A$2,000, shipping rates are: A$50 for orders under A$500, A$75 for orders A$500-A$999, and A$100 for orders A$1,000-A$1,999. These are standard metro rates; regional and remote areas may incur additional charges.

All products are professionally packed with double-boxing and custom foam inserts to ensure safe transit. High-value items are shipped with full transit insurance at no extra cost.

Yes, once your order is dispatched, you will receive a shipping confirmation email with a tracking number. You can use this to track your delivery in real time.

Currently, we only ship within Australia. For international enquiries, please contact us and we will do our best to accommodate your request.

We offer a 30-day change of mind return policy for unused products in original packaging. A 15% restocking fee may apply. For faulty or damaged products, we offer free returns and full refund or replacement under Australian Consumer Law.

All products carry the full manufacturer warranty, which varies by brand: Sonus Faber (3-5 years), Gold Note (2-3 years), Unison Research (2 years), Pathos Acoustics (2 years), Audio Analogue (2 years), RCF (2 years), Powersoft (3 years), K-array (2 years), and Chario (5 years).

Contact us with your proof of purchase, product serial number, and a description of the fault (photos or videos are helpful). We will assess the claim and arrange repair, replacement, or refund as appropriate.

Contact us within 48 hours of delivery with photos of the damage. Do not discard any packaging. All shipments are fully insured, so we will arrange a replacement or full refund at no cost to you.

Yes, 100% of our products are genuine, brand new, and sourced directly from the manufacturers in Italy. We are the authorised Australian distributor for all brands we carry.

We are the authorised Australian distributor for Sonus Faber, Gold Note, Unison Research, Pathos Acoustics, Audio Analogue, RCF, Powersoft, K-array, and Chario — nine of Italy's finest audio manufacturers.

Yes, our showroom is located at Shop 54/538-546 Canterbury Rd, Campsie NSW 2194. We recommend booking a listening session in advance so we can set up the equipment you're interested in. Contact us to arrange a visit.

Absolutely! Our team of audio specialists can recommend the perfect combination of speakers, amplifiers, and source components based on your room size, listening preferences, and budget. Contact us for a personalised consultation.

We provide guidance on setup and installation for all products. For complex installations or custom setups in the Sydney metro area, we can arrange professional installation services. Please contact us for details and pricing.

Yes, we offer ongoing technical support for all products purchased from us. Whether you need help with setup, troubleshooting, or optimising your system, our team is here to assist.

All products we sell are configured for Australian power standards (240V/50Hz). They are ready to use straight out of the box with standard Australian power outlets.

For products under warranty, repairs are covered by the manufacturer warranty. For out-of-warranty products, we can arrange servicing through our network of authorised service centres. Contact us for a quote.

Yes, we have a dedicated B2B program with competitive trade pricing for qualified retailers, system integrators, and audio consultants. Visit our B2B page or contact us for more information.

We welcome enquiries from established audio retailers interested in carrying our brands. Our dealer program includes exclusive territory rights, marketing support, and dedicated account management. Please submit a B2B enquiry for details.