Privacy Policy

1. Introduction

ULURU SKY TRADING PTY LTD (ABN: 43 694 530 820, ACN: 694 530 820), trading as Suono Italiano ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website or providing us with your personal information, you consent to the collection, use, and disclosure of your information as described in this policy.

2. Information We Collect

We may collect the following types of personal information:

• Name and contact details (email address, phone number, postal address)
• Payment information (credit card details, billing address)
• Order history and preferences
• Communication records and correspondence
• Website usage data and analytics
• Device information and IP addresses
• Business information (for B2B customers)

We collect this information when you make a purchase, create an account, subscribe to our newsletter, contact us, submit a B2B enquiry, or browse our website.

3. How We Use Your Information

We use your personal information for the following purposes:

• Processing and fulfilling your orders
• Communicating with you about your orders and enquiries
• Providing customer support and warranty services
• Sending marketing communications (with your consent)
• Improving our products, services, and website
• Complying with legal obligations
• Preventing fraud and maintaining security
• Processing B2B partnership applications

4. Disclosure of Information

We may disclose your personal information to:

• Payment processors and financial institutions
• Shipping and logistics providers
• IT service providers and hosting services
• Marketing and analytics providers
• Professional advisers (lawyers, accountants)
• Government authorities when required by law
• Our product suppliers and manufacturers (for warranty claims)

We require all third parties to respect the security of your personal information and to treat it in accordance with the law. We do not sell your personal information to third parties.

5. International Transfers

Some of our service providers may be located overseas, including in Italy (our product suppliers), the United States (payment processors), and other countries. When we transfer your personal information overseas, we take reasonable steps to ensure that the overseas recipient handles your information in accordance with the Australian Privacy Principles or that you have consented to the transfer.

By providing us with your personal information, you consent to the disclosure of your information to overseas recipients as described in this policy.

6. Cookies and Tracking

Our website uses cookies and similar tracking technologies to enhance your browsing experience and collect information about how you use our website.

We use the following types of cookies:

• Essential cookies: Required for the website to function properly (e.g., shopping cart)
• Analytics cookies: Help us understand how visitors use our website
• Preference cookies: Remember your settings and preferences
• Marketing cookies: Used to deliver relevant advertisements

You can control cookies through your browser settings. However, disabling certain cookies may affect the functionality of our website, including the shopping cart and checkout process.

7. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. Our security measures include:

• SSL/TLS encryption for all data transmissions
• Secure payment processing through PCI-DSS compliant providers
• Regular security assessments and updates
• Access controls and authentication measures
• Secure data storage with encryption at rest
• Staff training on privacy and data protection

8. Your Rights

Under the Privacy Act 1988, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information (subject to legal requirements)
• Opt out of marketing communications at any time
• Request information about how your data is being used
• Lodge a complaint with the Office of the Australian Information Commissioner

To exercise any of these rights, please contact us using the details below. We will respond to your request within 30 days.

9. Data Breach Notification

In accordance with the Notifiable Data Breaches (NDB) scheme under Part IIIC of the Privacy Act 1988, we are committed to promptly responding to any data breach involving personal information.

If we become aware of a data breach that is likely to result in serious harm to any individual whose personal information is involved, we will:

• Take immediate steps to contain the breach and mitigate any potential harm
• Assess whether the breach is likely to result in serious harm to affected individuals
• Notify the Office of the Australian Information Commissioner (OAIC) as soon as practicable
• Notify affected individuals as soon as practicable, including recommendations about the steps they should take in response

We maintain a data breach response plan and regularly review our security measures to prevent unauthorised access, disclosure, or loss of personal information.

10. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements.

Generally, we retain transaction records for 7 years in accordance with Australian tax law requirements. When your information is no longer needed, we will securely destroy or de-identify it.

11. Marketing Communications

With your consent, we may send you marketing communications about our products, services, and promotions. You can opt out of marketing communications at any time by:

• Clicking the "unsubscribe" link in any marketing email
• Contacting us directly to request removal from our mailing list

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this page periodically to stay informed about how we protect your information. Material changes will be notified to you by email where possible.

13. Contact Us

If you have any questions about this Privacy Policy or wish to make a complaint, please contact our Privacy Officer:

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.